Frequently Asked Questions
How long does delivery take?
Orders are typically processed within 2–3 business days. After dispatch, delivery usually takes 8–10 business days, depending on the delivery location and carrier. The estimated total delivery time is approximately 10–13 business days.
Do you offer shipping across Europe?
Yes. ZOVRILO offers standard shipping across Europe, making it easy to order furniture for your home wherever you are located within our supported delivery areas.
Is standard shipping free?
Yes. We offer free standard shipping on our orders. Any applicable shipping options or charges will be clearly displayed at checkout.
Can I cancel or change my order?
Yes. Orders can be cancelled or modified before they are shipped. Please contact our customer support team as soon as possible after placing your order. Once an order has been shipped, it must follow our standard return process.
How long do I have to return an item?
You may request a return within 30 days of receiving your order.
How do I request a return?
To start a return, please contact us at support@zovrilo.com and provide your order number, the product you would like to return, and a brief reason for the return. Our customer care team will provide you with the necessary return instructions and a shipping label where applicable.
What condition must furniture be in to qualify for a return?
Returned items must be unused, uninstalled, and undamaged and should be returned in their original packaging. All accessories, manuals, and included components must also be included.
Items showing signs of wear, alteration, installation, or damage may not qualify for a refund or exchange.
Do you provide a return shipping label?
Yes. ZOVRILO provides a return shipping label with orders. If a label was not included with your package, please contact our support team and we will provide a prepaid return label where applicable.
Do you charge restocking fees?
No. ZOVRILO does not charge restocking fees for eligible returns.
When will I receive my refund?
Once your returned item has been received and inspected, an approved refund will be issued to your original payment method within 7 business days. The time required for the funds to appear in your account may vary depending on your bank or payment provider.
Can I exchange an item instead of receiving a refund?
Yes. Where applicable, you may request an exchange for another item of equal value. Once the returned item has been received and reviewed, the replacement item will be processed for shipment.
What should I do if my furniture arrives damaged?
If your furniture arrives damaged, please contact our customer support team as soon as possible with your order number and clear photographs of the damaged item and its packaging. Our team will review the issue and guide you through the appropriate next steps.
What if my order arrives after the expected delivery time?
Delivery times are estimates and may vary depending on the carrier, destination, and circumstances during transit. If your order has exceeded the expected delivery timeframe, please contact our support team with your order number so we can assist you.
What if I entered the wrong delivery address?
Please contact us immediately if you notice an incorrect delivery address. If your order has not yet been shipped, we will do our best to update the information before dispatch.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information. Tracking details may take some time to become active after the shipment has been handed to the carrier.
Are my payments secure?
Yes. We use secure payment technologies to help protect your payment and personal information throughout the checkout process.
Will I receive an order confirmation?
Yes. After successfully placing your order, you will receive an order confirmation email containing your order details.
How can I contact ZOVRILO customer support?
You can contact our customer support team at support@zovrilo.com. We aim to respond to customer inquiries within 24–48 business hours and will be happy to assist you with your order or any questions about our furniture.